Just Energy Customers Will Transfer to Flogas
We’re excited to share the news that Just Energy has
agreed to transfer your energy contract to Flogas by the end of December.
You’ll be in safe hands with Flogas. An
Irish-owned company since 1978, Flogas has a proven record for innovation and
customer service, with strong ties to the local community. Learn more about the
company at www.flogas.ie.
What does this mean for our customers?
No action is required by our customers and there will be no disruption to their energy supply. Our customers will receive a letter from Flogas with details of their new energy account and an assurance that their estimated annual bill will not increase. They will benefit from 100% carbon neutral electricity at no extra cost.
Our number one priority is to ensure our customers continue to receive great service.
Have any questions?
We've prepared answers to some of the questions you may have below. If you have any further concerns, please contact us - we're here for you and happy to help.
We are thrilled that your energy
will soon be supplied by Flogas and that you’ll receive a best-in-class
customer experience and excellent value for money.
The future is warm and bright with Flogas!
View the Press Release
New Business Enquiries
If you're looking to switch away from your current energy supplier, please contact Flogas for a quote: www.Flogas.ie
Frequently Asked Questions
Here are some answers to questions you may have. We'll be updating this page from time-to-time, so please check back if you have any further concerns.
About your energy account
Q: What do I
need to do now?
A: Please provide up to date meter reads to Just Energy before 2 December - find out how. There is no other action required at this time. Flogas and Just Energy will work together to ensure a transfer of your account.
Q: Will I still
be a Just Energy customer?
A: No. From the date of the transfer, you will be a Flogas customer.
Q: Will my
energy supply be affected?
No. There will be no interruption to your supply.
Q: Will my
account details change?
A: Yes, but your estimated annual bill should not increase. Your new account details will be provided by Flogas in the coming weeks.
Q: If I am a
vulnerable customer do I need to take any action?
A: No. Your vulnerability status will not change and will be managed as appropriate. If you are a vulnerable customer and have not already registered on Just Energy’s Priority or Special Services Registers, please contact Flogas. A copy of Flogas’ Code of Practice on Vulnerable Customers can be found here: Flogas.ie/Residential/Flogas-Natural-Gas/Vulnerable-Customers.html.
Q: Will my personal data be shared with Flogas?
Over the coming weeks, we will start to send your Just Energy account data (including your personal data) to Flogas in order to create, manage and register your Flogas energy account.
To find out more about how Just Energy processes your personal data, contact us or visit JustEnergy.ie/Legal/Privacy-Policy.
To find out how Flogas will process your personal data and your rights in relation to this processing, visit Flogas.ie/Flogas-Our-Company/Flogas-Website-Privacy-Policy.
Q: Will my personal data be shared with Flogas?
A: Over the coming weeks, Just Energy will start to send your Just Energy account data (including your personal data) to Flogas. The legal basis for this processing is Just Energy's legitimate interest in managing your customer account and facilitating your registration with Flogas. Data that is required to maintain supply and ensure effective billing will be transferred including your name, address, contact details, marketing preferences, gas and electricity meter numbers, SEPA Direct Debit details (if relevant), and current tariff information. Historic payment transaction data and credit history will not be transferred. After the transfer takes place you can ask Flogas for details of the data they hold for you. To update/change any of your details before it is transferred to Flogas, please contact Just Energy on +353 1 431 1478 as soon as possible.
About your price and balance
Q: Will my
estimated annual bill go up?
A: No. The details of your new Flogas pricing will be sent to you in the coming days. Should you believe that the tariff you are transferring onto is not in line with your existing Just Energy tariff you may contact our customer care team to run through the details and enquire if there is an alternate rate which would suit you better.
Q: What about
my account credit?
You will not lose any credit on your account. If you pay by level pay SEPA
Direct Debit, your balance will be refunded to you within 6 weeks after you’ve
received your final Just Energy bill.
Q: Do I still get additional discounts for e-billing and SEPA Direct Debit payment?
A: Flogas is offering the same rates to all customers regardless of payment or billing type The discounts you have been used to seeing if appropriate are being built into the new overall rates.
About your bills and payments
Q: Will my SEPA
Direct Debit stay the same? Will it move
A: Your SEPA Direct Debit will move across to Flogas automatically. Your payment will be taken from your bank account 14 days after you receive your Flogas bill and will appear on your bank statement as Flogas. SEPA Direct Debits will vary according to the amount due on each bill.
Q: Will my level pay continue as before?
A: Flogas offers level pay for both electricity and gas – you will need to contact them after the contract transfer date to set it up. If you do not contact Flogas and set up a new level pay arrangement the full amount of your bi-monthly bill will be deducted from your bank account 14 days after your bill issuance date.
Q: When will I get my first bill from Flogas? Will it
include any arrears/credits from Just Energy?
A: You will receive your first Flogas bill approximately one month after your final Just Energy bill. Your first bill will be based on the meter reading used to issue your last bill by Just Energy and will not contain any credits or arrears from your last Just Energy bill. You should continue to contact Just Energy directly regarding any queries in relation to your final bill from Just Energy. After the first bill, you will receive bills for gas and electricity from Flogas every two months.
Q: How long will I be able to access my historic Just Energy bills online?
A: The Just Energy customer portal will remain active until the end of January – please ensure you access/download any bills before then.
Q: Will my billing date change?
A: There may be a change to your billing date, as Flogas relies on the network operators GNI and ESB to provide meter readings. However, this will improve the accuracy of your bill. You’ll receive a letter from Flogas with full information.
Q: Will I still receive a dual fuel bill if I have gas and electricity with Just Energy?
A: No. Once you transfer to Flogas, you’ll receive separate bills for gas and electricity.
When will I receive bills from Flogas?
A: You will be billed for your gas and electricity every two months with Flogas.
Will I get paperless billing with Flogas?
A: Flogas are working towards introducing paperless billing in time for your first bill.
Switches and renewals
Q: Will early
exit fees still apply to my Just Energy tariff?
A: Yes. The terms and conditions relating to your current tariff remain unchanged. Early exit fees will be waived should you choose to switch to a Flogas contract before the transfer date. Once you have transferred to Flogas, early exit fees will continue to apply, depending on your contract type. Flogas will write to you with details of your new energy account, including any changes to your billing, bill schedules and tariffs.
Q: If I don’t
want to stay with Just Energy / Flogas, can I switch?
You won’t be able to switch away for a 20-day period following your transfer to Flogas due to network operator constraints. After that, you may switch away at any time. However, depending upon the terms of your contract, exit fees may apply.
Q: I have just switched to Just Energy, will my switch
go ahead? / Will I now automatically switch to Flogas?
A: You will automatically switch to Flogas. You’ll receive a letter from Flogas with full information, including your new rates.
Q: What happens at the end of my tariff?
A: Your current contract end date will remain the same. Flogas will notify you of available tariff options 30 days before your tariff is due to end and offer you attractive renewal rates. The notification will include new tariff details and/or terms and conditions that may apply to your energy account.
Before the transfer
If you have a query about your final bill, please contact Just Energy as usual on 1850 858 110 or 353 1431 1478 or by email at CustomerInfo@JustEnergy.ie.
After the transfer
The Flogas team will be happy to help with any account issues directly on 041 9874 874
or by email at Info@Flogas.ie