Our Codes of Practice

Our Codes of Practice detail the promises we make when delivering specific services to you. Click the links for further information.

Our Commitments to You

We will ensure our Marketing, Advertising and Sales materials are easy to understand

Upon sign-up you will receive confirmation of all the prices associated with the tariff you’ve selected. We will contact you to advise of any tariff changes during your time with Just Energy. For more information on our Sales, Marketing and Advertising commitments please see our Sign up and Marketing and Advertising Code of Practices. If we fail to meet the above, you will be entitled to a payment of €30, which will be given to you via an Electronic funds transfer, Direct Debit refund or a credit will be applied to your account with us.

We will ensure that your bills are easy to understand

Please visit our Understand your Bill section, many of the answers you are looking for will be found here. If you do have a query our advisers are always happy to help and we will always aim to answer any billing queries you have as quickly as possible. For more information on our Billing commitments please see Billing Code of Practice. If we fail to meet any of the commitments set out above, you will be entitled to a payment of €30, which will be given to you via an Electronic funds transfer, Direct Debit refund or a credit will be applied to your account with us.

We will never disconnect an engaging customer

If you are having difficulty paying your bill, please contact us and we will work with you to agree a suitable payment plan. Our flexible plans mean that together we can avoid disconnection. For more information on our Billing & Disconnection commitments please see Billing or Disconnection Code of Practice. If we fail to meet any of the commitments set out above, you will be entitled to a payment of €30, which will be given to you via an Electronic funds transfer, Direct Debit refund or a credit will be applied to your account with us.

Complaints

We are committed to resolving any customer complaint as swiftly and efficiently as possible. We always aim to resolve a complaint within 10 working days and we do guarantee that an update will be provided within this timeframe. Please be aware, for more complex complaints it may take us longer to reach a resolution. For more information on our Complaints commitments please see our Complaints Code of Practice. If we fail to meet any of the commitments set out above, you will be entitled to a payment of €30, which will be given to you via an Electronic funds transfer, Direct Debit refund or a credit will be applied to your account with us.

If you have any questions relating to Just Energy’s Customer Charter, please contact us:

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Call Us

If you have any questions, or need advice on the best tariff to suit your business, pick up the phone 1850 905 650 Calling from overseas: +353 1 4311479

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