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Marketing and Advertising

At Just Energy we strive to be your trusted advisor and this starts with how we sell and market our products. We would like to make sure you are entirely happy and ensure that we promote our products in a fair and transparent way and protect you against unwanted or misleading advertising.

We’re committed to providing you with accurate and transparent marketing information. All of the terms and conditions for marketing promotions will be made available on our website.

We will provide you with accurate and clear representation of our own products and those of our competitor’s. We will not misrepresent the terms and conditions of our offers. Where you wish to opt-out of marketing information please contact us on 1850 90 5650 or +353 1431 1479 from mobiles or overseas, alternatively you can email us at businessinfo@justenergy.ie and we can update your account preferences to ensure you do not receive any marketing material.

Marketing by telephone

Our agents will always confirm their name, the purpose of the phone call and confirm that they are calling on behalf of Just Energy. Our agents will only contact you during normal business hours and at any point during the phone call you can request to end the conversation.

Marketing by electronic communication

We may contact you by email from time to time for marketing purposes. Below is what you can expect to receive from our communications:

  • Our company name and contact information, including an email address and contact number.
  • An unsubscribe option that prompts us to remove your email address from our marketing distribution list.

If you feel that you have not received the service outline above please contact us and we will investigate this matter for you. Please be aware that you may be entitled to redress if we do not meet those standards which are set out within the above document.


Sign-Up

At Just Energy we’re committed to providing you with accurate and transparent marketing information. All of the terms and conditions for marketing promotions are highlighted above.

We will provide you with accurate and clear representation of our own products and those of our competitor’s. We will not misrepresent the terms and conditions of our offers. Where you wish to opt-out of marketing information please contact us on 1850 90 5650 or +353 1431 1479 from mobiles or overseas, alternatively you can email us at businessinfo@justenergy.ie and we can update your account preferences to ensure you do not receive any marketing material.


We will only contact you during normal business hours.

We will never contact you on:

  • Sundays
  • Bank Holidays
  • Christmas Eve

If at any point you tell us you do not want to be contacted for marketing purposes we will remove you from our records.

Field Representatives

Our agents will always carry identification badges which will display a photograph of the agent, their name, our business address and our contact telephone number. They should always present this to you at the start of any conversation and inform you of their name and the purpose of their visit. If at any point you wish our agent to leave the business premise, they will do so immediately. Please be aware our agents will only contact you during normal business hours.

If you have any questions relating to Just Energy’s Codes of Practice, please contact us:

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