Frequently asked questions

You can find answers to the questions that we get asked about the most. If you can't find what you are looking for, please call us on 1850 905 650, or +353 1431 1479 from mobiles or overseas, alternatively you can email us at businessinfo@justenergy.ie.

1. How can I be billed on my actual energy consumption?

In order to keep your energy consumption up to date, we recommend that you send us a monthly reading. If you are unable we will invoice you based on estimated consumption.

To submit a meter reading give us a call on 1850 858 110


2. How to submit your meter reading?

At Just Energy we like to make it easy for you to provide a meter reading. You can do this by:


3. How can I make a payment?

By Direct Debit –To set up a direct debit contact us> .

By Bank Transfer – please instruct your Bank or Building Society to pay to Just Energy (Ireland) Ltd, NSC:933384, Account number:97351033, iBAN:IE36AIBK93338497351033, BIC:AIBKIE2D quoting your Account Number which you can find on the bill or your welcome letter.

By Post – please send the Bank Giro slip on your bill with a Payzone made payable to Just Energy Ireland Limited to, PO Box 12886, Dublin 1.


4. I am having difficulty in paying my bills?

If you are having difficulty paying your bill please let us know immediately by emailing businesspayments@justenergy.ie or by phoning us on 1850 905 650 or +353 1 4311479 if you are calling from mobiles or overseas and we will work with you to find a suitable payment plan. Please refer to our Code of Practice for billing and disconnections here.


5. I don’t think my bill is right, what should I do?

To start with, check if your bills are based on actual or estimated readings. If your bill is estimated, please read your meter(s) and provide us with a reading. Find out how to do this here ›.

If your bill is based on actual readings, check to see if there has been a price change since your last bill, have you changed any of your appliances or if you are being billed for the wrong type of meter.

If you still think your bill is not accurate, we are here to help you so please contact us on 1850 905 650 or +353 1 4311479 if you are calling from mobiles or overseas or alternatively email us at businesspayments@justenergy.ie.


6. What is the Just Energy back billing policy?

Our back billing policy is that where we are at fault, we would not look to recover any payment for previously unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued.


7. What is a Calorific Value (CV)?

Calorific value is a measure of how much heat gas creates when it burns. There are a few factors that affect the CV. Gas delivered to homes near the point where it comes ashore contains a different level of moisture than the gas that is used further inland. Weather changes can have an affect too. Moisture in gas affects its performance and calorific value is there to ensure that gas is charged fairly in relation to how much energy is obtained from it.


8. What is the Conversion Factor?

The conversion factor takes account of differences in temperature and pressure. It’s always 1.02264, for all suppliers, and on all bills/statements.

What do I do if I have a complaint?

If you feel that we have not delivered the service experience that you deserve, please contact us so that we can put things right.

Step 1— call our dedicated complaints team on 1850 905 650 or +353 1 4311479 if you are calling from mobiles or overseas and discuss your complaint.

Step 2— if an advisor is not able to resolve your complaint, please ask to speak to a manager.

Step 3— if your complaint is still unresolved at this point, please contact our Complaints Lead businesscomplaints@justenergy.ie, or write to Complaints Lead, PO Box 12886, Dublin 1.

If you are unable to resolve your problem following completion of our complaints process, the Commission for Regulation of Utilities (CRU) offers an independent complaint resolution service. Visit their website for further information: www.cru.ie.

Visit the Complaints & Feedback page for more information.

If you need to talk to us about our tariffs, your account, or anything else, please don’t hesitate to contact us:

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Call Us

If you have any questions, or need advice on the best tariff to suit you, pick up the phone
1850 905 650 Calling from mobiles or overseas: +353 1 4311479

For gas, call the National Gas Emergency Service on 1850 20 50 50 and for electric, call ESB Networks on 1850 372 999.

For information on how to find and read your meter, and how to submit meter readings to us, visit the Meter Readings page.

1. I am moving in to a new premises – how can I sign up to Just Energy?

You can either contact us for a quote at Quote & Switch, or you can contact us on 1850 905 650 or +353 1 4311479 if you are calling from mobiles or overseas and one of our advisors will be happy to help you through the process.

Sign up Online >


2. What do I need to do if I am moving premises? If you are moving premises, please visit the Moving Premises page and complete our Moving Out form. We will need the following information:

  • The date you are moving premises
  • Your new address so we can send your final bill to you
  • Meter Reading(s) for the date you moved out
  • Your new telephone number

If you are able to confirm who has moved in to the property that would be helpful to ensure we can finalise your account accurately.

We would really like the opportunity of supplying your new premises.Get a quote online or call us or call us on 1850 905 650 or +353 1 4311479 if you are calling from mobiles or overseas. Please be aware it can take up to 45 days to complete the registration of your new premises.

1. What is a Green Tariff?

The Just Energy Ireland green tariff offers renewable electricity and/or carbon offsetting initiatives relating to a typical residential customers carbon footprint on gas and electricity.


    2. Why does the Just Energy Green Saver tariff cost more than other tariffs?

    Green Tariffs cost more than normal tariffs because they include some additional costs. There is the cost of sourcing our renewable generation and the purchasing of the levy exemption certificates. There is also the cost of investing in the tree planting scheme.


    3. I thought all electricity gets mixed up?

    It does, however we purchase certificates from renewable generators for the period in which it was supplied to you, so the electricity is effectively 100% renewable.


    4. What about Gas?

    We do not currently supply green gas.


    5. How do you prove that you have protected areas of the rainforest?

    Trees contain carbon, they can be evaluated to see how much they contain, our partner then earn credits for each metric ton they save. We buy these and retire them in the name of our customers.


    Just Energy is dedicated to helping you to save energy at home, at work and during your everyday life. Please visit the Saving Energy page for some tips that could help you save money and become more energy efficient at the same time.

    1. What is included in the energy tariff?

    Tariffs usually consist of a number of elements which will generally comprise of standing charges, Energy charges and government imposed taxes.


    2. What is a standing charge?

    A standing charge is a fixed amount that is applied to your gas and electricity bill daily. A standing charge helps cover an energy supplier’s fixed costs, for example: enabling a supply of gas/electricity to your home through distribution and metering services, governmental; carbon reduction commitments and supporting the vulnerable.


    3. Why do energy suppliers use standing charges?

    A standing charge is used to cover a supplier’s fixed costs, for example: governmental; carbon reduction commitments; supporting the vulnerable; and enabling a supply of gas/electricity to your business through distribution and metering services.


    4. How much is the standing charge per day?

    This will depend upon your tariff and whereabouts in the country you are – visit the Our Products page for more information.

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