As of the 15th of May 2020, Just Energy Ireland will cease Irish operations. After this date, all inquiries should be directed to or 041 9874 874

If you think you could have a gas leak you'll need to turn off the gas supply at the meter.

How to turn off your gas supply

Find the gas Emergency Control Valve. This is often outside in a meter box. If not, contact your landlord.

Turn the Emergency Control Valve's handle a quarter turn so the lever is at 90 degrees to the Emergency Control Valve's body.

Once you have turnt off your gas supply

  • Open all windows and doors.
  • Don't turn electrical switches on or off - including your computers, lights, etc.
  • Put out any naked lights (flames). Don't smoke, strike matches or do anything that could cause ignition.
  • Open any electric doors or gates manually.

Carbon monoxide poisoning

Carbon monoxide is an odourless, colourless gas and exposure to it can be fatal. It's produced when products containing carbon, typically fossil fuels, are burnt without enough oxygen.

To prevent this, boilers and central heating systems need regular servicing. A carbon monoxide detector - although not an alternative to regular servicing - will monitor the area it's fitted in and provide an early warning if something is wrong.

The symptoms of carbon monoxide poisoning can be similar to flu. If you suspect carbon monoxide poisoning you may suffer from:

  • Headaches
  • Nausea
  • General lethargy
  • Dizziness
  • Flu-like symptoms that appear to get better when you are away from the area.

There's nothing more important than the safety of your employees, so if you are concerned about carbon monoxide, please call the National Gas Emergency Service immediately on 1850 20 50 50.

What to do if you don't have electricity.

Check your trip-switch(s) or fuse(s) to see if there is a fault with your wiring or an appliance. If all your appliances are affected see below.

Check if any neighbouring tenants are affected. If so, it's possible the power is off in your local area so please contact your local electricity network operator, details are shown below - they should be able to give further guidance and say roughly how long the power will be off for.

Turn off appliances, but keep one light on so that you know when the power comes back on.

The Electricity Network Operator for the Republic of Ireland is:

Republic of Ireland is:
ESB Networks
1850 372 999

Safety advice if you are without electricity:

  • Be careful with other forms of heating and lighting, such as paraffin heaters and candles.
  • Turn off your gas supply.

To turn off the gas supply, simply turn the handle a quarter turn so the lever is at 90 degrees to the upright gas pipe.

Remember, if you smell gas, open doors and windows and never operate any electrical switches. You should then call the National Gas Emergency Service on 1850 20 50 50.

Thank You

One of our representative will contact you shortly.