Contact us using one of the options below; let us know
what the problem is and we will aim to fix it
Write to: Customer Service, Just Energy, Po Box 12886 Dublin 1
Following Step 1 you can ask for your complaint to be escalated. If you have phoned in we will try to put you through to someone on the call, but if no-one is available we will arrange a suitable time for you to be contacted - this can be via email or letter if you'd prefer. Depending on the type of query, this may be escalated to a specialist or a team leader.
If you have an email or letter response you can ask in your reply that it be escalated, or call us on 1850 905 650 or +353 14311479 from mobiles or overseas to speak to someone.
Following Step 2, if you're not happy with our decision contact our Complaints Lead who will independently review the decision:
Write to Complaints Lead, Just Energy, Po Box 12886 Dublin 1
We will get back to you within 5 working days.